Customer Care Executive

Job Description

Reeshav Automobiles Pvt. Ltd. an authorised Maruti Suzuki dealership for NEXA and ARENA, is hiring Customer Care Executives for its NEXA and ARENA channels. The selected candidates will be responsible for making outbound calls to customers, generating leads for vehicle servicing, understanding customer requirements, and encouraging customers to book service appointments. Candidates will also maintain customer records, communicate professionally, and support the dealership’s service lead-generation activities. The ideal candidate should be a graduate with good communication and convincing skills, basic computer knowledge, and a good command of MS Excel.

Key Responsibilities

• Make outbound calls to customers for service lead generation.
• Understand customer requirements and provide relevant service information.
• Generate qualified leads for vehicle servicing.
• Encourage customers to book service appointments.
• Maintain accurate customer information and call records.
• Follow up with interested customers regarding service requirements.
• Communicate professionally and handle customer queries.
• Coordinate with the service team to support lead conversion.
• Achieve assigned calling and lead-generation targets.
• Use basic computer applications and MS Excel to maintain records.

Skill & Experience

• Graduate in any discipline.
• Good verbal communication skills.
• Strong convincing and customer-handling abilities.
• Basic computer knowledge.
• Good command of MS Excel.
• Ability to communicate professionally with customers.
• Comfortable making outbound calls and generating leads.
• Experience in telecalling or customer service is an advantage.