Customer Care Manager(Service)
Job Description
Reeshav Automobiles Pvt. Ltd., an authorised Maruti Suzuki dealership for NEXA and ARENA, is hiring a Customer Care Manager (Female) for the Service department. The selected candidate will be responsible for managing customer relations in the service department, handling service-related queries and complaints, and ensuring a high level of customer satisfaction. The ideal candidate should be a graduate or MBA with relevant experience, good communication skills, and knowledge of MS Excel.
Key Responsibilities
- Manage customer relations for the service department.
- Handle service-related queries, feedback, and complaints professionally.
- Follow up with customers for service appointments and vehicle delivery updates.
- Coordinate with service advisors and workshop staff for timely job completion.
- Maintain customer data and service reports using MS Excel.
- Conduct post-service follow-ups to ensure satisfaction.
- Resolve customer issues promptly and escalate where required.
- Support the team in improving customer retention and service satisfaction scores.
Skill & Experience
- Graduate or MBA in any discipline.
- Relevant experience in customer care or the automobile service industry is preferred.
- Good verbal and written communication skills.
- Strong customer-handling and problem-solving skills.
- Basic computer knowledge and good command of MS Excel.
- Good coordination and organisational skills.
- Comfortable working in a target-driven environment.
