Customer Care Manager(Sales)

Job Description

Reeshav Automobiles Pvt. Ltd., an authorised Maruti Suzuki dealership for NEXA and ARENA, is hiring Customer Care Managers (Female) for its sales department. The selected candidates will be responsible for managing customer interactions, handling sales-related enquiries, resolving customer concerns, maintaining customer records, and coordinating with the sales team to ensure customer satisfaction. Candidates will also monitor customer feedback, support customer relationship management, and help improve the overall showroom experience. The ideal candidate should be a graduate or MBA with good communication skills, customer-handling abilities, relevant experience, and a good command of MS Excel.

Key Responsibilities

• Manage customer care activities related to the sales department.
• Handle customer enquiries and provide information about vehicles and dealership services.
• Understand customer concerns and coordinate with the sales team to resolve them.
• Maintain customer records, feedback, and enquiry details.
• Follow up with customers to ensure satisfaction and build long-term relationships.
• Coordinate with the sales team to improve customer service quality.
• Monitor customer feedback and identify areas for improvement.
• Ensure professional communication with customers throughout their interactions.
• Prepare and update customer reports using MS Excel.
• Support the dealership in improving customer satisfaction and service standards.

Skill & Experience

• Graduate or MBA in any discipline.
• Good verbal communication skills.
• Strong customer-handling and problem-solving abilities.
• Relevant experience in customer care or customer relationship management is preferred.
• Basic computer knowledge.
• Good command of MS Excel.
• Ability to manage customer enquiries and resolve concerns professionally.
• Strong coordination and interpersonal skills.
• Ability to maintain customer records and prepare reports.